Shipping and Returns Policy

Shipping

Orders will be shipped within 3 working days of receipt of your order. We will send your order using Royal Mail recorded delivery and a signature will be required on delivery.

Returns

We take great pride in the quality of our craftsmanshiop of all our designs, your satisfaction is very important to us. If there is any problem, please contact Jyohanna in writing by email within 7 days of receipt.

Goods must be returned within 14 days from receipt of delivery and will not be accepted thereafter. Please do not return items before contacting Jyohanna.

Items that are non-refundable:

Bespoke designs, or items that have been personalised to your specifications are non-refundable

Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.

Sale items – only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Any item that is returned more than 14 days after delivery will not be accepted

All items must be returned in perfect condition and in their original packaging.

The client is be responsible for paying for their own shipping costs for returning their item(s), unless goods are faulty (where possible please photograph any arears of dissatisfaction). Shipping costs are non-refundable. We strongly recommend that you send your return by registered post with proof of postage as we will not be responsible for items lost or not delivered.

We will notify you of receipt of returns and provided everything is in order, we will refund your payment immediately.

Cancellations

Non-bespoke orders may be cancelled within 5 days of placement of the order. Notification of order cancellation must be received in writing within 5 days of the order placement. For bespoke items the schedule of cancellation will apply rates as agreed in the design brief.